Reolink video works in Synology, but motion events are missing

Camera events and Synology detection are different paths

Synology’s Motion settings under IP Camera > Edit > Event Detection let you choose the detection algorithm source. Its H.265 support changes can switch a camera away from motion detection by Surveillance Station when camera detection is available. Reolink’s Synology setup guide advises its Reolink profile for AI functions and visitor alerts; neither instruction proves those features for every model.

What a successful diagnosis establishes

A working Synology-generated motion event shows that the chosen Synology detection path works in that setup. It does not prove the camera delivered its own AI event category. Likewise, a camera alert in Reolink App does not prove Synology received it.

Check your setup

1. Trigger a controlled event and distinguish a Reolink App notification from an event or recording in Synology. Record the time, model, firmware and selected Synology profile.
2. Inspect IP Camera > Edit > Event Detection > Motion and note whether the source is By camera or By Surveillance Station; inspect the recording schedule and notification rules separately.
3. If you need camera-side AI or visitor events, check the exact Reolink model in Synology’s support list and try the documented native profile rather than assuming ONVIF transfers every event.
4. If a recent Synology update changed detection behavior, check the H.265 changes and the active codec before treating a missing event as a camera fault.

What this does not establish

No model-specific motion-event compatibility is asserted here. If the exact integration and firmware combination has no reviewed evidence, its verdict remains UNKNOWN.